Do I need to be able to speak English if I am called?
It’s really important that you (and your guarantor) understand the agreement that you’re entering in to, which means being able to speak with your lender over the phone in English.
If you can’t do this without a translator, then
- The lender can’t be completely sure that you or your guarantor understand the responsibilities of taking out a loan
- They just need to make sure that you are aware of what you are agreeing to, this is part of their responsible lending obligations.