Recent reviews for Trust Two
4.7 / 5 from 863 online reviews
Trust Two has received a good number of reviews on feefo.com. In the last year their reviews are broken down as below:
- 5 out of 5: 197
- 4 out of 5: 42
- 3 out of 5: 23
- 2 out of 5: 10
- 1 out of 5: 9
Based on 281 reviews over the last year
Very thorough but understanding and helpful great customer service
Very quick and easy process. Money was in my account only 2-3 hours after loan confirmed.
Clear, courteous information and adviceTrusted Customer
Excellent customer service2020-01-19
Clear, courteous information and advice
Yes,very polite and helpful.Explain everything wellTrusted Customer
Very helpful,very friendly and very polite2020-01-17
Yes,very polite and helpful.Explain everything well
Treat customers as adults not childrenTrusted Customer
Treat customers as adults not children2020-01-14
Treat customers as adults not children
Quick process. Customer service good, room for improvement2020-01-08
Long call wait. Advisors seemed hesitant with their flow and made the call feel stuttered and inefficient.
Staff friendlyJoyce Gall
interest very high2020-01-05
very helpful team and brilliant to deal withTrusted Customer
very helpful team and brilliant to deal with
All staff are friendly helpful and patient which is what you need2019-12-20Trusttwo helped me through the process as a guarantor with clarity and patience. They kept me appraised of progress throughout and took time to ensure that the loan I was guaranteeing is the right one and affordable from the borrowers perspecti...
Did not make me feel uncomfortable2019-12-15
Did not make me feel uncomfortable, dealt with loan very quickly would use and recommend again.
Very nice and friendly2019-12-09
Very nice and friendly obsluga.Bradley and Emma very nice and friendly people. I highly recommend.
A little wait but worth it2019-12-05
Great service, but very busy phone lines, 20 mins waiting but very friendly and helpful staff when you get through
Would recommend to family, friends and others2019-12-01
Friendly helpful in all took under 24 hours for completions very satiffed would recommend to others. Thank you merry Christmas
Overall pleased but also a little disappointed2019-11-26Very pleased this Is the 2nd time I have had a loan but had few technical issues at the start ie was approved for a larger amount and longer repayment term that I never applied for but got there in the end. The reason I never gave 5 stars is be...
straight forward easy and polite transaction2019-11-23
straight forward easy and polite transaction
Would highly recommend2019-11-19
Would highly recommend... Got my funds very quick and the gentleman was very helpful... Thank you trusttwo
I liked it and I will recommend someone if need it2019-11-15
Yes the service was good, the effectiveness how they solve my loan application
30-40 min wait on hold2019-11-12
30-40 min wait on hold to actually get through to someone and takes about 3-4days for the payout
Just ok - bit of a delay in getting the application sortedTrusted Customer
Making requests especially to guarantor clear2019-11-11
Just ok - bit of a delay in getting the application sorted
Polite, efficient & easy to deal with.Trusted Customer
Polite, efficient & easy to deal with.
Good clear advice2019-11-08
Good clear advice re legal responsibility and good communication of progress etc
Would definitely recommend….2019-11-04
Excellent customer service. Cant fault the process at all. Andrew Metcalf my advisor was professional and friendly.. would definitely recommend.
Great service with a speedy release of funds,with a fair rate of interest.2019-11-01
Excellent service, everyone I dealt with was pleasant, and had and a totally professional approach while considering my personal requirements.
Great service every time. Fast, polite A*****Trusted Customer
Great service every time2019-10-29
Great service every time. Fast, polite A*****
Slow the hell down!!2019-10-26
Slow down when your staff are going through their pitch. Not everyone would be able to keep up and fully understand what they’re signing up for.
Everything went well with the application2019-10-23
Everything went well with the application they told me all needed to know. So it all got going well. Very pleased with the service Manylon thanks
What a joke2019-10-20
Took almost 4 days to complete the loan application with a guarantor, stupid interest rates and ridiculous service. Unless it’s your last choice please find another company.
Great speedy and efficient service all roundTrusted Customer
Great speedy service all round2019-10-17
Great speedy and efficient service all round
They were very pleasant and explained everything clearly.2019-10-13
They were very pleasant and explained everything clearly.
Made it to complicated as we were returning customers2019-10-10
Made it to complicated as we were returning customers, as though past record of good payments ment for nothing
I was made aware of every step2019-10-05
I was made aware of every step; it was really great to have someone give me a chance. Taking into consideration that my circumstances have changed for the better it was good that they took it into consideration.
Customer service was very helpful and friendly2019-09-30
Customer service was very helpful and friendly, easy to understand, went through everything, would recommend them to anyone.
very kind very helpful people trust companyAhmed Elalamy
very kind very helpful people trust company2019-09-29
very kind very helpful people trust company
Very pleased from start to finish everything explained to meSuzanne Hole in Taunton
Person on phone was very good explaining everything I wanted to know2019-09-28
Very pleased from start to finish everything explained to me
I found trust 2 very very thorough which is a good thing but as I was not the lender I found it to personal going into my background.
very professionalTrusted Customer
Communication can be improved. Eventually got there in the endTrusted Customer
Communication can be improved2019-09-23
Communication can be improved. Eventually got there in the end
Good end result, difficult process2019-09-22The process was quite hard and long. Communication was difficult at the best of times and at one point I received 4 phone calls from different people in the space of a couple of hours to ask me the same questions. Nothing wrong with the staff, ...
Excellent fast efficient and friendly explained fullyTrusted Customer
Excellent fast efficient and friendly explained fully
Very accommodating,Trusted Customer
Very friendly, very quick, lovely ladies on the phones2019-09-20
Quick efficientTrusted Customer
Thorough but efficient2019-09-18
NEVER AGAIN, WASTE OF TIME!2019-09-17The whole process took like 2/3 days. I told them about my 3 jobs but apparently they only knew about one. They lowered my loan after 2 days and after speaking to one of them, they asked if I wanted to increase it because I have 3 jobs not just...
Very quick and helpful. I felt a valued customer right from the start. From start to finish all done and paid out in one day.
I didn’t like the idea2019-09-14
I didn't like the idea that my son's Mum wasn't as good as his Dad. I could have had a better job than his Dad. What century was he living in. As it is my husband is dead but that is beside the point.
Spent too long on holdPhillip Buchan
Spent too long on hold2019-09-12
Spent too long on hold
Really helpful and kept me updated2019-09-12
Really helpful and kept me updated throughout the whole process of the application.
brillient service fast and very friendly2019-09-10
the service was brilliant,very friendly staff would recommend fast profesional nothing too much trouble
‘ Received what I wanted. But won’t use them again ‘2019-09-08
Far too much questions repeating the same ones.. far too much advisors.. should just have the 1 to your case.. !! And they took far too long on a decision... !!!
‘ Will use them again if I need to ‘2019-09-06
Used them for first time due to an emergency. Happy with service provided
Excellent service. Kept informing client every stage of the process2019-09-05
Excellent service will definitely buy from them again. Open to questions, ensuring clients understand what they're committing themselves to. The speed to which the transaction is finalised. Contact agent for assistance is readily available
The team were Brillant2019-09-04
The team were Brillant we had few issues but the team were only doing their jobs! But overall we overcame the hurdles and the loan was approved! Brillant Job by the team. Thank you for helping my friend
Very helpful, informative and professional.Trusted Customer
Very helpful, informative and professional.2019-09-03
Very helpful, informative and professional.
I have received great customer service2019-09-02
I have received great customer service with a professional skills easy to process the application I am very satisfied
Excellent service and very friendly and efficient and relaxing with you with the questions
Staff very friendly but computer system didn’t workTrusted Customer
Staff very friendly but computer system didn’t work2019-09-01
Staff very friendly but computer system didn’t work
Very helpful, friendly customer service, very promptTrusted Customer
Very helpful, friendly customer service, very prompt2019-08-31
Very helpful, friendly customer service, very prompt
OK I suppose2019-08-31Yes in terms of structure wise with who is dealing with the customer/lender, there should be one stop base of collating and assessing data. On this particular occasion we got the impression that there was no firm control of who and how document...
Extremley difficult to understand callerSusan Chase
Extremley difficult to understand caller2019-08-30
Extremley difficult to understand caller
Excellent serviceTrusted Customer
‘ Unprofessional, Rude, Intriusive, Unorganised and downright POOR service! ‘2019-08-26If i could leave less than one star i would! Avoid at ALL costs - submitted my application, accepted. submitted my guarantor, accepted. went through the intrusive 2 hour phone call (after being on hold for an hour), accepted. my guarantor went ...
I cannot be more happier with the service i received2019-08-26I had such an amazing member of staff literally helped me and re assured me everything was going to be OK, When i was at the lowest point in my life ever they helped me so much. Fast and efficient certainly the best company in the entire world ...
Excellent serviceTrusted Customer
Everything was done stress free thank you Zane AliTrusted Customer
It was all stress free and a very helpful Zane Ali who was just great2019-08-19
Everything was done stress free thank you Zane Ali
Best of the best2019-08-16
Amazing how helpful and supportive the staff are, the only place I got accepted! Would recommend to anyone with bad credit score
Very professional and intelligent representative who assisted me with my loan process. Highly recommend.
They were very thorough and explained everything clearly.Trusted Customer
They were very thorough and explained everything clearly.
Very nice full of information and very clearTrusted Customer
They were very nice an very clear before taking the loan I would definitely2019-08-07
Very nice full of information and very clear
Would use again2019-08-03
Great service shakira really tried her hardest to get the loan through as quickly as she good.
Great team of people the service I received was excellent I would highly recommend them
Ensured the loan was affordable to my needs2019-07-31
Good customer service kept me informed right through the process. Made sure the loan was affordable to me and paid out the same day very fast.
Excellent service and very friendly and efficient and relaxing with you with the questions
The deal was carried out swiftly, and easily with no problemsTrusted Customer
Nice and easy with no holdups2019-07-21
The deal was carried out swiftly, and easily with no problems
You can trust … TrustTwo2019-07-15
Very efficient quick application and pay out highly recommended
Highky recommend this service. Was dealt with in a very professional manner and all staff i spoke to qas all extremely lovely
Absolutely top notch explained everything in detail no fuss straight forward questions to make sure I would be able to make the repayments. Thankyou for a great service
Straight forward and easy2019-06-29
I am a guarantor for a very good friend of mine and the process for me was very straight forward and the person I spoke to was polite and helpful.
Thought they were very helpful also check continuosly that it was what we were looking for and affordable
Great service pleasure to deal with thank youSarah Sayers
Great service pleasure to deal with thank you
Very swift process. Couldn't be helpful enough phoning me to make sure I knew what I was doing when providing proofs.
Polite and courteous manner throughout our conversations.Trusted Customer
Polite and courteous manner throughout our conversations.
Their guarantor product is one of the most competitively priced in the UK, and their track record has resulted in many positive online reviews.
If you’re looking for a good value loan from a professional company, then Trust Two is worth your consideration.
You don’t need to have good credit history
Your guarantor can be a tenant or homeowner
You can choose weekly or monthly repayments
They don’t charge any upfront fees
You guarantor can be living with their parents
You will need to be aged over 18 years
You must be a UK resident
No bankruptcy, IVAs or debt management plans
Your guarantor must be aged between 25 and 74
Your guarantor can be someone close to you but not a spouse
Maximum APR 49.9%
Arrangement fee: £0
Early repayment fee: £0
Late payment fee: £0
Frequently asked questions
How long does it take to get a Trust Two loan?
They aim to pay-out within three working days of receiving a successful application, though it can sometimes be quicker 😀
How is the money paid out?
Its paid to your guarantor’s bank account 🙋
- This is normal with a guarantor loan - other lenders do this too.
- They can then transfer the money straight to you
Do Trust Two pay out on weekends or Bank Holidays?
They do not 👎
Payouts are Monday to Friday 9am - 5pm
Will Trust Two need to call me or my guarantor?
They may need to depending on your own personal circumstances 📞
Pros and Cons
Trust Two offer loans from £500 up to £10,000, the following summarises their main features.
- Good rate at 43.8% APR (variable)
- No upfront fees
- Bad credit history acceptable
- Good number of positive online reviews
- Husband / wife cannot be your guarantor
- Guarantor needs to be a UK homeowner
- Loans paid out within three days of receiving a completed application
- You need a guarantor
The basics ✍️
- You need to be over 18 and a UK resident
- You cannot be in a debt management plan (DMP), IVA or bankrupt
- Guarantor needs to be between 25 and 74
- Guarantor needs a good clean credit history
- Loan cannot be used for gambling, business or illegal purposes
- You need a debit or credit card to apply
Trust Two are a professional well-run company, though we would always suggest looking at the alternatives